Xerox is taking the position that virtual support is the current best practice for tech companies And they see the HCL transfers as a method for both testing the virtual support model. That said, this past week, HCL analysts were given notice. Why, well, if you can’t travel to your customer to work as an analyst, and there has not been any significant noise from customers regarding customer support, it supports their (leadership) assumption that we don’t need them (analysts) and possibly others moved to HCL. Added benefit, no lengthy severance packages, and yes better bottom line. If you are moved to HCL, consider retirement of job search.
As for Xerox, prepare for class action response. I suspect that the contract between XRX and HCL will be voided by the courts.