Apparently last night a customer loaded up a cart with a brand new high end LG washer and dryer, stuck close out signage on them and bought them $300.00 because no one was in appliances.
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I left lowe’s months ago and walked in to check out the side stacks for potential sales. There were employees but none knew me or said hello. Then I crossed rough plumbing and some guy was looking for assistance. He called a Red Vest that was walking by and the person said he didn’t know, then a cashier saw me and said he “used” to work here. The employee that had ignored me asked me to help the customer find things... sorry nope. It was funny because he was already turning his back to walk away. It was pretty obvious the employee was mad I wouldn’t help his customer.
I just laughed as I walked to the cashier that knew me and said whose the lazy do..che
I am an employee but work ata store further from my home. My range went so I bought one from my "home" store, as I couldnt fit it in my SUV. I then had my pal w/ his pick up get it w/ me.
What a joke! No one ever pulled it, and I had to wait an hour even though I emailed everyone asking to have it staged.
But the real kicker is, I could have walked rt out the door, AND, they would have owed me another one, or a full refund. I didnt of course, but if this is the oversight and customer service, inventories and shrink are going to be disastrous.
And I was even TRYING to get someone to print the load ticket and sign me out. No one knew how!!!! I had to go find someone, then teach them the process!!!!
WTF is going on at Lowes? Its just terrible all around. If I am TRYING to be honest, and cant get any help for a hour, imagine what dishonest sorts are doing? Word is out that Lowe's cannot even stop shoplifters so its open season!
In my working store, RWD's are a daily occurrence. Every hour, you hear at least 5 times, "excuse me!!!??? Can I see your receipt?" by the lumber cashier (who btw is never trained, and typically a front end cashier thrown there) and most times the customer makes some lame excuse and just walks out.
Its terrible. And al Lowes has to say is everyone is trained because they have some stupid video to watch. LMAO.
Marv, Joe, and Jennifer are failures. It will only get worse under these clowns and they should be arriving to work in big red shoes, not orange crush. With red noses, and a flower that squirts water.
CLOWNS!!!
Maybe they should hire someone for appliances. Or an LP to catch this and prevent it. Or a cashier with adequate training so they'd know to spot it. Or an MOD who has a clue.
Turns out, when your store managers five figure yearly bonus is based on how many hours they can cut and corporate trims as many roles as possible, nobody is around to do those jobs anymore. No long know and they will feel the sting when oh yeah, they forgot to have workers to make them money while they're sitting in on another PowerPoint presentation.
I think there is a guy like that in our store, I called the cart guy going past to go get verification of an item guy said was on super clearance. He took price of bin label for me. Also after mgr did code89, he talked to me later to verify requested discount price was right, I went and looked at bin label myself after I finished filling in for lumber cashier. This guy focuses on SOS return markdowns, we seem to sell them for like 10/cents on the dollar (or even less). We lose SO much money on SOS returns.
These guys and the gift card scammers absolutely target the nonregular cashiers.
The fault is in 2 people.
The cashier for not checking the item number against the description, and whoever gave the override.
I have a guy who tries this every week; large and small items. He buys 95% of his purchases in scratch and dent or clearance. He usually has 3-5 flat carts.
He owns 150 rentals. He counts on mistakes in his favor, as he always shows up when it's linchpin time, lots of people, and the regular lumber cashier is on break or at lunch and tries to hurry the fill in.
Well at least they were honest, and paid $300.00 for it. Most of the time they just push it right out the front door, without paying a cent. Or in the old day's, policy used to be, if they bought a clearance marked appliance, the customer had to take it with them at time of purchase. No pickup later, no delivery, this being that delivery crew would not know it was clearance and pull a new piece. Pickup later customer would come back later, go to customer service and say, I'm here to pickup my appliance. Customer service would send someone back to pull it and out the door would go a brand new one. You don't actually think front end looks at the price paid do you? I remember when the store manager, (one of their 90 day wonder's at the time) did this, He thought he was big deal and sold a clearance piece for pickup later, I told him at the time, I wouldn't do that. Well he did it, and a few day's later was looking for the same fridge as new, to sell to someone else, and asked me where the new one went. I just looked at him, and said out the door, where do you think it went? I used to sit back and watch all the stupidity on a daily basis and laugh. What a bunch of unqualified rookies, they deserve everything they get. Only now, with Marvelous, thing's are much, much worse.
Honestly at this point all I can think is "good for them" maybe they'll pass the idea on and we can have a few more happy customers lol.
Something is off, how did they get past cashiers? Cashier should have notice mismatch brand/ model if they pulled from something in the aisle, and I’m guessing code89 to approve price discount, so mgr check as well.
Customers helping themselves may help themself. It was probably an honest mistake.
Nice!