Curious why on the new Lowes phone menu it says for flooring OR kitchen and bath cabinets press 5. Why both depts. with option 5...🤔?
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When you actually hit the button for the “Flooring or Kitchen and Bath,” it gives you 3 options and you can pick your specific department from there. Stop worrying people for no reason.
One thing I immediately noticed it's also harder to figure out how to get to customer service. Zero no longer works. My dept (Appliances) has always been on the first tier of phone options and has always gotten a ton of calls intended for Kitchens as the customers didn't want to navigate through 3 tiers of "more" options. Welcome to our world.
PS. And I had to laugh at the phone probably won't get answered after 7PM comment as with single person coverage at least 4 days a week in Kitchens means that before 10AM or after 7PM appliances usually gets stuck with both the Kitchens calls and walk-ups. Add to that all the delivery issues we field throughout the day and it definitely starts impacting the amount of quality of time we can spend with customers wanting to purchase appliances. And throwing a couple part timers my way is only a marginal improvement as they simply do not have either the product knowledge or customer care skill set to make a meaningful difference (however they do excel at texting).
It does appear the consolidation is near. I don't think they were supposed to change the menu until the changes were made.
Kitchen designers will now be designing bathrooms as well since we no longer have PSI associates.
If it’s after 7pm doesn’t make any difference, phone won’t get answered. Don’t understand how they don’t staff after 7pm even on weekdays. That area should just have a huge Closed sign on it so customers don’t wander looking for red vest for a very specific question that requires product knowledge or want to do a a custom order. Lack of Staffing in the evening at my store is nuts.
Some would say it has to do with the rumored, impending consolidation of Specialists.
Another debacle from Captain Marvelous!
Our phone in kitchen cabinets is ringing off the hook with customers wanting flooring and vanity sinks!!!!!
I truly believe Marvin could F- up a junk yard. The arrogance of this man knows no limits.
The new phone system is even worse than the old! Nice work corporate. Lowe’s once again breaks wind right in the customers face.
Duh...nevermind..lol!