The department store of the 21st century isn't Macy's

https://www.retaildive.com/news/the-department-store-of-the-21st-century-isnt-macys/564318/

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"They keep acquiring things and bolting them onto a sinking ship."

"Macy's has two things, space and audience, and they're not leveraging that space and that audience to find new ways of making money beyond selling apparel and linens."

"I've said for years — and I'll stand by this — Target is America's best traditional retailer."

"What is a traditional retailer in today's world ... Oddly enough, even though we're already 20 years into this century now, that's still being decided."

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https://www.forbes.com/sites/gregpetro/2019/08/24/whats-k–ling-macys-hint-its-not-amazon/#4f2d9a482a10

What went wrong at Macy’s? A clue lies in plain sight, in a manifesto penned many decades ago by Sam M. Walton, Walmart’s founder. He wrote:

“There is only one boss, and whether that person shines shoes for a living or heads up the biggest corporation in the world, the boss remains the same. It’s the customer…who decides whether a business is going to succeed or fail. The customer can fire everybody in the company…simply by spending money somewhere else. Everything we do…is directed with this one objective clearly in mind—pleasing the customer.”

Macy’s response to economic stress has been mostly flailing attempts to lure more bodies into stores and then stripping the company of so much of its assets that just about the only thing going for the company, besides its massive edifice in midtown Manhattan, is the annual Thanksgiving Day Parade.

Today’s top department store is a tech company. Macy’s is making a huge mistake in cutting tech, while keeping stores.

Thread regarding Macy's Inc. layoffs

The department store of the 21st century isn't Macy's

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