Iv been wondering for a while why lowe's has been slacking in hiring new employees. Half the employees sit at their desks and do as little as possible. One of the pro specialists literally told me that they've been with the company for 16 years and that they're entitled not to work in another department and shouldn't have to lift anything heavy. They get paid more money to do the same if not less than a CSA. I think corporate is brilliant in forcing these dregs onto the floor to do actual work and if they leave so what? Get rid of specialists in favor of a higher CSA tier and bring back commission.
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You need to look up the definition of tenure. It does not exist at Lowe's. Not for anyone.
As a specialist I have been told not to do any task work by the specialty asm.
We have a new one knows nothing about ims or department and been with lowes a very short time.its cool watching them get surrounded and literally tell customer they don't know anything about department and customers to leave p-ss-d.wanna be a boxer better learn to throw a punch fast
It amuses me reading posts by CSA's wishing I'll on sales specialists. These are the people who can't interview and promote themselves as intelligent enough to do more work than they currently do. They don't and won't do order management, so the managers interviewing know they won't do PBM.
I had the same conversation 2 weeks ago with a fill in lumber cashier claiming Pro Specialists are treated different and are "entitled".
This is while she is on a Pro counter computer using Google. I explained she was to be no more than 10 feet from her register, and that 2 customers were waiting to check out. Every time she is on that register, we have to hear about her problems, her PTSD, and how customers "trigger her".
Well, she got caught telling customers her personal issues 1 too many times, and was let go.
If you interview for a better position, and don't get it after 2 or 3 tries, talk to an ASM on what you're doing wrong and stop blaming a qualified specialist.
Sometimes, the problem is you.
No
The classic CSA hurr I do tasking specialist do not why specialist lazy?
Plenty of specialists including myself do plenty of tasking. You may not realize we have numbers, LPPs, credit, leads, and details to get. Our job is to get those. If I truly have absolutely no customers around and nothing going on then I will help out. I'm not going to leave appliances to help with tasking for an hour so that I can lose 5 grand in sales to the other specialist and have management ask me why my numbers s— compared to his at the next specialist spotlight.
Only a narrow minded cretin would really believe that a random associate would outperform a specialist. Want proof?...every time we have had the LPP spiff contests this year the specialists have been dominant in the amount of warranties sold. I monitor that in our region to see how we stack up against other store and such. There is one CSA who is right up there but all the others are specialists and there would be no logic to think that the region i am in is unique in this regard.
Plus iv seen people who know nothing about their department tranfer to another and go straight to specialist. The title is a joke.