The problem:
The problem is that people still go to malls mostly to eat and hangout unfortunately.
In today's world consumers are smarter and have more shopping tools. They can download a QR or Barcode scanner for free go into Macys find what they want scan the tag and find it online 20% cheaper even with shipping than even Macys (sale price) tags.
So of course two things occur here. (1) They learn the extreme markup of Macys and how they make money.
(2) They learn they can just window shop and at the same time online shop forcing any retailer to compete for their (BUY) buisness.
And like all retailers Macys cant afford the deep discounts of online pockets and still be able to cover their overhead.
So with that said JG and Hal are correct on shrinking the footprint. To lower overhead to be able to sale product at a deep discount.
The FIX:
Sale stores, conduct layoffs and heavily invest into the online or MRO .com sector where automation is king. In this way Macys will be able to compete in the pricing wars effectively.
Which also means more IT people, systems people, engineers will be needed to keep the heavily automated buildings breathing well.
The Bad Part.
(1) it maye be to little to late
(2) store jobs and management are nothing like .com order fulfillment so all store jobs are really (non-transferable)
I know it's not what anyone wants to here, but mark my words. It's what needs to happen, it's what should happen, and it will be what ultimately will happen.