Telling them pretty much they won’t get a good rating cause it will be “harder” with no specifics...yep that's what I was told, worked my butt off to stay a 3, but no I went down to a 2. My TM said remember I told you last year it would be harder to get a 3, that I had to do just a little bit extra and never once said what that "extra" was supposed to be. I questioned them, said I was always in the green, always met my numbers, never brought escalated calls to them...so on and so for and now they are pulling that extra thing on me, said that was news to me because I didn't remember that. And never once during the year's worth of one x one's it was never mentioned.
They then said it was because one of my team mates said I wasn't approachable, so what does that have to do with job performance I asked and why was I never given a chance to defend myself? They didn't have a good answer for that....because it was just bull poo, but they were going to count that against me.
They then said it was because none of the managers knew me, like so what,my numbers should of spoke for themselves, my TM said they did their best to get me my 3 but.....I guess I didn't kiss enough behind?
They also told me that they needed to justify why our office got more 3's than another office, I said because it could be we are a more experienced office???? they didn't have an answer for that one. But all of the above was why they couldn't give me a 3 again.
Does any of the above even make sense?...such bull poo.
After that I just gave up and walked out with my 2 which should have been a 3, do you think I was angry?? Just a tad and SF wonders why claims get handled they way they do? You don't treat people like that.
So that is my experience in cost cutting, me, they cut my cost because well you know why not. It made sense to not give me a 3, I was just too expensive.