You can’t expect any new owner of any business to reach out to laid off employees from a couple years ago! If that’s how you are going to judge them, then you have unrealistic expectations. I’m one of the laid off. I spend my money elsewhere. Everything I have read, booksellers at watersons r happy w their work environment. That makes me happy for those I know who are still there. The bad treatment of BN employees prior to this is all on the shoulders of Len Reggio, HR, VPs and DMs. No business person is expected not to buy a business because former owners were poor leaders and treated staff badly