I was an FSA and I can tell you that if I was in the store I was available to help customers,in fact on holidays like Memorial Day and the 4th as well as Black Friday that’s all I did.
This so called reason is complete BS and an outright lie, they did it to cut payroll and liability, ultimately using a third party is cheaper and will “add” to bottom line profit. Of course it’s deceptive because it’s not really growth due to increased sales or sustainable profitability, it’s just a cheap way to artificially inflate market value. Which is really all that matters to Marvin, the board and the major shareholders.
Do more with less is the new lowes corporate model and I guarantee that there will be plenty more job cuts to come.