The value of team member happiness and excellence went out the door long ago. Team members are literally told to not question how things were done by store leadership, which was a change from when I started there. Years ago, we were encouraged to give feedback and ideas on how to get things done better and more efficiently, now it's OTS, feed the beast and don't ask why.
In my position as lower management I thought my job was to support the team members I supervised but I was literally told by store leadership that “isn’t not my job”.
If the company wants to retain talent upper management really has to treat TMs as assets (occasional 'appreciations' is not the way to do this). My team leader did not have a passion for the job, sadly this was clear to the team and many beneath him felt he was not doing what he could to help the team develop and grow creating a sense of apathy on the team.
Oh well, the dream died...