Thread regarding Sears layoffs

I love SYW. I have over $5000 worth of stuff that I have gotten over the years and I bet I havent paid over $500 for it. How can you stay in business when I would get $50 in free cash and go into the store and get $50 worth of free stuff. I have done this for years. Just a few months ago I bought a microwave, a futon, a circular saw and some clothes. Total amount owed after all my SYW points...$4.92. LOVE SYW.

Which location? It wasn't the SYW call center. I work there and we're still in business.

Call Center is post-toast. It was a good ride.

Hahahahahaha! Eddie wouldn't flush that big of an investment down the drain.

"You are absolutely incorrect. That's a nice story but without a shred of truth to it. The call center is not going anywhere tomorrow."

Hi Eddie!

You are absolutely incorrect. That's a nice story but without a shred of truth to it. The call center is not going anywhere tomorrow.

Total liquidition is low key happening. Shutting down 700 stores takes awhile. Eddie is just trying to drive the hardest bargain. He found Great American who was ready to go, and then he found someone who would get him even more money. He's asking around for the best price. Vendors stopped payments. Four year old stock landing in stores. Lands End disappearing, Dentists kicked out, toilet paper no longer delivering, QMTs no longer fixing stuff, call centers shut down, international offices closed. This is the final wind down.

@Wn5Dw5j-pog True. Funny thing is that I remember in the olden days people (myself included) used to leave because the store was busy and the lines were too long. Then they started with all the c-ap and even a few people in line took forever. Not to mention the ancient computers that would randomly stop and need to be restarted.

SYWR was the #1 thing driving customers away. If you look at any customer review site, half the one star reviews is customers complaining they have to wait so long because the lone checkout clerk is signing up people for SYWR so instead of waiting they just left and took their business elsewhere forever.

@pti Sears is bankrupt from BILLIONS of dollars wasted on enriching shareholders a decade ago, and decades of massively top-heavy mismanagement. SYW was a drop in the bucket cost-wise, and was pretty much the only thing still bringing in the few remaining customers.

We are often just as confused as the cashiers because the system frequently doesn’t attach the freecash or points customers are offered in email or an undisclosed or misapplied restriction overrides the award. We used to have leeway to credit up to $25 in points without manager approval, which is what we did in these cases. Above that had to be ticketed and sent on. The offshore online chat people promise points, but have to get approval for everything. Now I don’t know who they will ask because HE is gutted. Perhaps there will be a new process after we leave tomorrow.

There are few tears here because we all saw this coming and most started looking for work last summer. There are many positions open here in the Midwest so it was not difficult. Most of these are run by third party companies contracting with those who need the services.

My friend who works next to my position told me the CSRs handling our online sweepstakes and contests are also being let go, so that must also be wrapping up.

I really enjoy these swamping draining stories

SYW was a great program...what other store gives away hundreds away in merchandise for little out of pocket cost? I can't believe Sears is bankrupt from it.

Thanks for your help with SYW...as a cashier I have to call often because so many things go wrong with the program. It will be nice not to pester customers to use it.

SYW was a failed platform from day 1. Another hairbrained idea that never worked.