It didn’t happen to me personally, but my colleague was exposed to verbal abuse by the manager almost every day. No one is paid enough to endure verbal abuse, but that person is still at SF just because the bills have to be paid.
I hope that he will find a new job soon because it is simply stressful for me to have to witness any of my colleagues experiencing such things. I wonder how many more people here experience constant verbal abuse and learn to live with it until they find a new job?
13 replies (most recent on top)
Someone, please explain what the verbal abuse was. Calling you a worthless POS or telling you your log notes are not complete or you did not use the proper word track? Two very different ideas on what abuse is.
Seems like the abuse trickles from the top down.
The verbal abuse is out of control in claims. It is stressful for the employee and their colleagues and their families. HR used to be involved in these situations, but they no longer get involved. The sad part is it is not necessary. Most employees are reasonable when a company is going through changes. The managers do not have to use excuses and verbally attack their employees to complete their own agenda. SF need to take a good look at their management and weed out some, but who will they find to replace them with. Not many people want that job anymore. And why do they continuously set up injury claims to fail?
Not good to hear is so many of the claims management flunk a Della’s are now in our area running the big sh-t in do ground
Glad I am out of the claim crazy… we had section manager so unpredictable that all managers were visibly afraid to interact with him … hostile and secretive dysfunctional work environment with his upper management setting the tone and behavior … very toxic … wish I’d left sooner … takes time to heal and forgive yourself for undervaluing yourself. There is life outside of and after SF. Good luck.
Why have they not filed a compliance report!!!! Get it done
How are you defining “verbal abuse?” I’m being serious. People throw terms like that around all the time, but rarely hear specifics of what actually occurred.
Unfortunately this is very real!! Anyone that says otherwise obviously has never worked in claims/new model. I’ve witnessed grown men and women crying during and after their one on ones. I’ve been here over 20 years in different departments and claims is a whole different ballgame. Setting goals, metrics that are not attainable is disgusting. Lots of dissatisfied customers and employees. Someone needs to wake up…maybe an exec that has made millions for a bonus might try 2 weeks of training and then be thrown on the phones. Let’s see how great those SCP’s work!! Ha!!!
Because you can have the nicest coworkers and managers, but you don’t receive any verbal abuse from irate customers essentially caused by Tippy and his evil plans to just make more money?
Being told to do your job that you being paid for is not verbal abuse. And you are not even the recipient of the verbal abuse and are getting "stressed out". Give me a break.
Yep, in other words your colleague ( you ) was given direction on how to properly do your job and your poor little snowflake self could not handle it. Go home throw all you participation trophies in the trash and man up for once in your life.
You are guilty of enabling abuse!!!!
If you observe a Code of Conduct violation like you are describing you can and are required to report it yourself. Do the right thing and call 1800 the-code.