This post is not about the contents of rumors or speculation of what is going to happen.
The truth is, even if these rumors are not true, this company has done so much damage with how they have handled the restructuring of their personnel that even a anonymous post with unproven info can completely obliterate the morale of an entire workforce, which was already at an all time low to begin with.
There is no leadership, no direction, and no accountability. Expectations have been risen, while associates hours have dropped and they have been placed in a position where they can not win. It is impossible to run multiple service departments and expect the so called "customer experience" culture Lowes constantly presses. A single person mixing paint can't run to get a call button in seasonal while being delegated with packdown, IRPs, and getting constantly drilled for not acquiring enough credits apps and install leads.
Cashier turnover is at a all time high. One cashier is being overloaded with customers and there is no one to answer any code 3 response. Cashiers who ask to use the restroom are being chastised and told to "use the restroom before they come in" by their supervisors. So they quit and the cycle continues. The Head Cashiers are glorified return desk associates being held up by thieves returning product off the salesfloor, so they in turn can't do overrides which is infuriating customers.
Everything is broken, every system, every program, every single thing. And none of this is fixed, none of this is addressed. Market walks are announced ahead of time so associates and managers are forced to work overtime last minute to prepare the store for these visits. When the market and region teams leave, a sigh of relief and then back to the dysfunctional normalcy of a typical Lowes store.
So what's the answer? To freeze the replenishment and inventory processes to get the product on the shelf and to free up space so freight flow can actually get organized? How long until we are in the same exact place?
How exactly is this going to raise the stock price? Maybe temporarily, but the excuse for having "more front facing employees to serve the customer" was a absolute lie. This will have the opposite effect over time.
Management teams are overwhelmed with CCIC calls to even begin their tasks. Customers notice what's going on. PSE and PSI customers are not satisfied with what we provide. Life comes at you fast, and if this continues, Lowes reputation is going to be abhorrent with our customers.
Lowes has broken their trust with their workforce and their customer base for the chance of raising their stock to pay off dividends to those who have no interest in letting this company grow.
The only advice I can give is each employee does have value. You will provide value somewhere else. Do not fret, just keep positive and remind yourself that you can take care of yourself.